Privacy Policy
At Urban Chur, we respect your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe, in line with the New Zealand Privacy Act 2020.
1. About us
Urban Chur is a streetwear brand creating bold, original designs, made to order and delivered across New Zealand.
Email: urbanchur@gmail.com
2. What we collect
When you shop with us, we may collect:
- Your name, email, phone number and delivery address
- Your order details
- Messages you send us
- Basic website data, such as your device, browser and pages visited (through cookies)
We do not see or store your card details. Payments are handled securely by our payment provider.
3. Why we use it
We use your information to:
- Process, print and deliver your order
- Send order and delivery updates
- Handle refunds, replacements and customer support
- Improve our website
- Send offers and newsletters, only if you’ve signed up (you can unsubscribe anytime)
- Keep records required by law
4. Who we share it with
We never sell your information. We only share it with trusted partners when it’s needed to run our store and complete your order, such as:
- Our website platform
- Our printing and fulfilment partner
- Payment providers
- Delivery companies
- Advertising and analytics tools, only if you accept cookies
Some of these partners may be based outside New Zealand. When that’s the case, we only share your information with partners that protect it in a way comparable to New Zealand privacy law.
5. Cookies
We use cookies to make our website work, to understand how visitors use it, and to show relevant ads. You can accept or reject non-essential cookies when you visit our site, and you can change your choice anytime.
6. How long we keep it
We only keep your information as long as we need it. Order records needed for tax purposes are kept for at least 7 tax years. Marketing data is kept until you unsubscribe.
7. Keeping it safe
We use trusted platforms with secure, encrypted checkout. Only the people and partners who need your information to complete your order can access it.
8. Your rights
Under the Privacy Act 2020, you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct information that is wrong
- Unsubscribe from marketing at any time
Just email urbanchur@gmail.com. We’ll reply within 7 working days, and it’s free.
9. Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can help. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.
10. Changes
We may update this policy from time to time. The latest version will always be on this page.
11. Contact us
Questions? Email urbanchur@gmail.com.